---
title: How to open a support ticket
description: "1. Go to **Support** and click **Create Ticket**. 2. Choose the service it is about: Website, Custom software, Cloud & hosting or Website care. 3. Write a short subject and describe what happened, what you expected, and the page or…"
url: "https://my.bayobio.com/docs/how-to-open-a-support-ticket/"
updated: "2026-10-29"
category: "Support & meetings"
---

# How to open a support ticket

1. Go to **Support** and click **Create Ticket**.
2. Choose the service it is about: Website, Custom software, Cloud & hosting or Website care.
3. Write a short subject and describe what happened, what you expected, and the page or screen where you saw it. Screenshots help a lot.
4. Submit. You get a confirmation email, and every reply arrives by email and in the portal.

If your website or app is down, put **site down** in the subject so we see it first.

Never put passwords in a ticket message unless your project lead asks for them in that ticket.