- Go to Support and click Create Ticket.
- Choose the service it is about: Website, Custom software, Cloud & hosting or Website care.
- Write a short subject and describe what happened, what you expected, and the page or screen where you saw it. Screenshots help a lot.
- Submit. You get a confirmation email, and every reply arrives by email and in the portal.
If your website or app is down, put site down in the subject so we see it first.
Never put passwords in a ticket message unless your project lead asks for them in that ticket.
